Software Support Executive Jobs in Surat

Software Support Executive

Chandni Software Group is looking for a Software Support Executive to support our 3000+ clients across India who use our Accounting, Inventory, GST and Textile ERP software. You'll be the friendly voice and helping hand that keeps our customers running smoothly.

Key Responsibilities

• Provide phone, remote (AnyDesk/TeamViewer) and on-site support to clients using our software.
• Install, configure and update software on client systems.
• Train clients and their staff on how to use the software effectively.
• Troubleshoot software issues, GST/billing errors and data problems.
• Escalate complex issues to the development team and follow up to resolution.
• Assist with data migration, backups and report generation.
• Maintain clear records of client queries and their resolutions.

Requirements

• 1–3 years of experience in software support, technical support, or ERP/accounting software support.
• Good knowledge of Windows, basic SQL/database concepts and MS Office.
• Understanding of accounting, GST and billing is a strong plus.
• Good communication skills in Hindi and Gujarati; English is a plus.
• Graduate (B.Com / BCA / B.Sc-IT / Diploma) preferred.
• Willingness to travel locally within Surat for on-site support.

What We Offer

• A stable role at a 30-year-old, well-established software company.
• Hands-on training on our ERP and accounting products.
• Clear growth path into senior support and implementation roles.
• Supportive team culture and real impact on 3000+ businesses.

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